The vast majority of database performance issues that been resolved. We will continue monitoring for any outliers.
Posted Sep 28, 2026 - 15:00 CDT
Monitoring
We have implemented a series of performance fixes for Chateau databases. We will continue to monitor the situation to make sure that performance returns to our high standard.
Posted Sep 22, 2026 - 08:21 CDT
Update
We are continuing to work on performance issues related to Chateau. Fixes have been rolled out and user should be seeing improvements to some areas of Chateau. We will continue to work to restore normal the system to normal operations.
Posted Sep 19, 2026 - 09:20 CDT
Identified
The issue has been identified and a partial fix is currently being rolled out. Our current recommendation is that you refrain from running reports or executing rules until the problem is fully resolved. We are working to resolve the issue as fast as possible and we appreciate your patience.
Posted Sep 18, 2026 - 09:46 CDT
Investigating
We are currently investigating this issue.
Posted Sep 18, 2026 - 07:42 CDT
Update
We are continuing to monitor for any further issues.
Posted Sep 18, 2026 - 02:28 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 18, 2026 - 02:28 CDT
Identified
We have identified some issues with the Chateau database performance when performing certain database actions. This is a result of the Thursday night release. The problem has been identified and a solution is being worked on.
Posted Sep 17, 2026 - 23:22 CDT
This incident affected: Chateau, Chateau Mobile Services, and Chateau API.